1. Introduction
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or interact with us. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
We are a private limited company registered in England and Wales. Our registered office details are available upon request.
3. What Personal Data We Collect
We may collect personal information about you when you interact with us, including:
- Your name and contact details
- Billing and delivery address information
- Records of correspondence and communications
- Details of products or services provided to you
- Enquiries, complaints, and feedback
- Marketing preferences
- Technical data such as IP address, browser type, and website usage information
Log file information is used for analytics and website administration and is not linked to personally identifiable information unless required for security or legal purposes.
4. How We Collect Data
We may collect your data when:
- You contact us by email, phone, post, or social media
- You request information, quotations, or services
- You complete website forms
- You create an account or place an order
- We receive information from third parties or publicly available sources
5. How We Use Your Personal Data
We use personal data for purposes including:
- Processing and fulfilling orders
- Managing contracts and providing services
- Responding to enquiries and support requests
- Sending service updates and administrative communications
- Marketing communications where consent has been given
- Improving our website, products, and services
- Complying with legal and regulatory obligations
We will only use your data for the purposes for which it was collected, unless we reasonably consider another use to be compatible with the original purpose.
6. Legal Basis for Processing
We rely on one or more of the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests (where your rights do not override these interests)
- Your consent (where required)
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
8. Sharing Personal Data
We may share personal data with:
- Service providers such as IT support, payment processors, delivery providers, and marketing partners
- Professional advisers
- Regulatory or government authorities where required by law
- Third parties in the event of a business sale, merger, or restructuring
All third parties are required to respect the security of your personal data and to process it in accordance with applicable law.
9. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.
10. Data Security
We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration, or disclosure. Access to personal data is restricted to authorised individuals who have a business need to know.
11. Your Rights
Under data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Object to or restrict processing
- Request transfer of your personal data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided on our website.
12. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.